About This Privacy Policy
Welcome to LGK Delivery, a logistics and delivery mobile application ("we," "our," or "us"). LGK Delivery connects customers who want to send packages with verified riders who can pick up and deliver items across Benin City and surrounding areas.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the LGK Delivery mobile application ("App") or any associated services. By creating an account or using the App, you agree to the practices described in this policy.
Our Commitment: We are committed to protecting your privacy and handling your data transparently, responsibly, and in compliance with applicable data protection laws including Nigeria's Nigeria Data Protection Act (NDPA) and global best practices aligned with Google Play Developer Policy.
Information We Collect
We collect information you provide directly to us, information generated through your use of the App, and technical information from your device. Below is a breakdown of the categories of data we collect:
1.1 Account & Registration Information
When you create an LGK Delivery account — whether as a customer or a rider — we collect:
| Data Type | Purpose | Who Provides It |
|---|---|---|
| Full name | Account identification and verification | All users |
| Email address | Account login, communication, and notifications | All users |
| Phone number | Account verification and rider-customer communication | All users |
| Date of birth | Age verification to ensure eligibility | Riders |
| Home address | Area-of-operation setup for riders | Riders |
| Government-issued ID (type, number, front/back images) | Identity verification and safety screening | Riders |
| Passport photograph | Profile photo for identity confirmation | Riders |
| Vehicle plate number | Vehicle registration and delivery attribution | Riders |
| Bank account details (account name, bank, account number) | Processing rider earnings and payouts | Riders |
1.2 Delivery & Transaction Information
- Pickup and drop-off addresses entered when requesting a delivery
- Package details and delivery instructions
- Delivery history, status updates, and timestamps
- Payment transaction records and amounts
- Delivery confirmation data including proof of receipt
1.3 Location Data
We collect real-time GPS location data from riders' devices during active deliveries. See Section 3 for full details on how location data is handled.
1.4 Communications Data
- In-app chat messages exchanged between customers and riders regarding a delivery
- Support tickets and messages sent to our customer service team
1.5 Device & Usage Data
- Device model, operating system, and version
- App version and unique device identifiers
- Crash logs and diagnostic data for app performance improvement
- Feature usage patterns and in-app navigation data (aggregated)
- Push notification tokens for delivery alerts and updates
We collect the minimum data necessary to operate the LGK Delivery service. We do not collect sensitive personal information such as financial account credentials, passwords to other services, or biometric data beyond the identification photographs required for rider verification.
How We Use Your Information
We use the information we collect solely to operate, improve, and secure the LGK Delivery service. Specifically, we use your data to:
Service Operation
- Create and manage your user or rider account
- Match customers with available verified riders for delivery requests
- Process and fulfil delivery orders from pickup to drop-off
- Calculate delivery fees and process payments
- Disburse earnings and payouts to rider bank accounts
- Enable in-app communication between customers and riders
- Send real-time push notifications about order status, rider arrival, and delivery confirmation
Safety & Verification
- Verify rider identity and screen applicants before approval
- Investigate disputes, complaints, or reports of misconduct
- Enforce our Terms of Service and community guidelines
- Detect and prevent fraud, abuse, or unauthorized access
Service Improvement
- Analyse aggregated usage data to improve app performance and user experience
- Debug technical issues using crash reports and diagnostic logs
- Develop new features and optimize delivery routing algorithms
Legal & Compliance
- Comply with applicable Nigerian laws and regulations
- Respond to lawful requests from government or regulatory authorities
- Maintain records for financial reporting and tax compliance
We Do Not Sell Your Data. LGK Delivery does not sell, rent, or trade your personal information to third parties for advertising, marketing, or any commercial purpose. Your data is used only to provide and improve the LGK Delivery service.
Location Data
Location data is central to how LGK Delivery operates. We handle it with strict controls to ensure it is used only where necessary and for no other purpose.
What Location Data We Collect
- Riders: We collect real-time GPS location from a rider's device exclusively during an active, accepted delivery. Location tracking begins when a rider accepts a delivery request and ends automatically when the delivery is marked as complete.
- Customers: We collect location data only when you actively use the address-input feature to set a pickup or drop-off point. We do not track customers' background location at any time.
How Location Data Is Used
- To display the rider's real-time position on the customer's tracking map
- To calculate estimated time of arrival (ETA) for deliveries
- To verify pickup and delivery completion at the correct addresses
- To optimize routing using Google Maps integration
No Background Tracking: LGK Delivery does not collect rider or customer location data when the app is closed or when there is no active delivery in progress. Location access is granted by you and can be revoked at any time through your device's app permissions settings, though this may affect delivery functionality.
Location Data Retention
Location data captured during a delivery is retained for a limited period for dispute resolution and safety purposes, after which it is deleted from active records. Aggregated and anonymized route data may be retained longer for service improvement purposes.
Data Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following limited circumstances:
Between App Users
When a delivery is matched, limited information is shared between the customer and assigned rider to facilitate the delivery. This includes the rider's first name, vehicle plate number, and in-app location — and the customer's delivery address and first name. Phone numbers are shared only through the in-app calling/messaging feature and are not disclosed directly.
Service Providers & Technology Partners
We share data with carefully selected technology providers who help us operate the App. These providers are contractually required to protect your data and use it only to provide their services to us. Our key service providers include Firebase (Google), and Google Maps. See Section 7 for full details.
Legal & Safety Disclosures
- To comply with a legal obligation, court order, or government request under Nigerian law
- To protect the rights, safety, or property of Logistik Tech, its users, or the public
- In connection with an investigation of fraud, security breach, or illegal activity
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred to the successor entity. We will notify you via email or prominent in-app notice before your data becomes subject to a different privacy policy.
Data Security
Protecting your personal information is a core responsibility we take seriously. We implement industry-standard technical and organisational security measures, including:
- Encryption in transit: All data transmitted between the LGK Delivery App and our servers is encrypted using HTTPS/TLS protocols, preventing interception by third parties.
- Firebase Security Rules: Access to Cloud Firestore database records is governed by strict Firebase Security Rules ensuring users can only access data they are authorised to view.
- Authentication security: User accounts are protected via Firebase Authentication, which supports secure login methods and protects against unauthorized access.
- Access controls: Internal access to user data is limited to authorised Logistik Tech personnel on a need-to-know basis, with access logs maintained for accountability.
- Secure file storage: Sensitive documents such as ID photographs and passport images are stored in secured cloud storage with access restricted to the verification workflow.
- Regular security reviews: We conduct periodic reviews of our security practices, infrastructure, and code to identify and address potential vulnerabilities.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account and to report any suspected unauthorized access to us immediately at [email protected].
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
| Data Category | Retention Period |
|---|---|
| Account information | For the duration of the account, plus 90 days after deletion request |
| Delivery history & transactions | 7 years (for financial record-keeping compliance) |
| Real-time location data | 30 days after delivery completion, then permanently deleted |
| Chat messages | 90 days after the related delivery is completed |
| Rider ID documents & photos | Duration of active rider status, plus 6 months after account closure |
| Device & crash logs | 90 days, used only for debugging |
When data is no longer required, we securely delete or anonymize it so it can no longer be linked to you.
Third-Party Services
LGK Delivery integrates with the following third-party services to deliver its functionality. Each provider has their own privacy policy governing their data practices. We encourage you to review their policies:
| Service Provider | Purpose | Data Involved |
|---|---|---|
| Firebase Authentication (Google) | Secure user login and account management | Email, phone, authentication tokens |
| Cloud Firestore (Google) | Real-time database for delivery data, user profiles, and chat | Account details, delivery records, messages |
| Firebase Cloud Messaging (Google) | Sending push notifications for order updates and alerts | Device tokens, notification content |
| Google Maps Platform | Delivery address lookup, route display, and real-time tracking map | Location coordinates, address queries |
| Secure Backend APIs | Delivery management, matching logic, and payout processing | Delivery request data, rider assignment, bank payout details |
All third-party providers used by LGK Delivery are contractually prohibited from using your data for purposes other than providing their services to us. We do not integrate with advertising networks or data brokers.
Your Rights & Choices
You have meaningful control over your personal information. The following rights are available to all LGK Delivery users:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correct
Update or correct inaccurate information in your account profile.
Right to Delete
Request deletion of your account and associated personal data, subject to legal retention requirements.
Right to Portability
Request your data in a structured, machine-readable format for transfer to another service.
Opt Out of Notifications
Manage or disable push notifications through your device settings at any time.
Revoke Location Access
Withdraw location permissions via your device's app settings. Note: this may affect delivery tracking features.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests to protect your account security.
Account deletion requests will result in the removal of your profile and personal data from active systems within 90 days. Some information may be retained in anonymized form or as required by law (e.g., transaction records for financial compliance).
Children's Privacy
The LGK Delivery application is intended for individuals who are 13 years of age or older. The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly investigate and delete any such information from our systems.
For rider registration, all applicants must be 18 years of age or older as required for motorcycle operation and financial account ownership in Nigeria. We use date of birth collection and ID verification to enforce this requirement.
If we discover that we have inadvertently collected data from a child under 13, we will delete that account and all associated data without delay. We encourage parents to monitor their children's app usage and contact us with any concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the Effective Date at the top of this policy
- Notify registered users via an in-app notification or email for material changes
- For significant changes affecting your rights, provide at least 14 days' notice before the new policy takes effect
Your continued use of the LGK Delivery App after changes become effective constitutes your acceptance of the updated Privacy Policy. If you do not agree with a revised policy, you may close your account and discontinue use of the App.
We encourage you to review this policy periodically. The most current version will always be available within the App and on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.
LGK Delivery
Privacy & Data Protection Team · LGK Delivery App
We aim to respond to all privacy-related inquiries within 5 business days. For data access, correction, or deletion requests, please allow up to 30 days for processing.