Terms of Service

Section 1

Eligibility

To use Movvy, you must meet the following requirements:

By using Movvy, you confirm you meet the applicable requirements above. We may verify eligibility at any time and suspend accounts that don't comply.

Section 2

User accounts

Registration

To book a delivery, you need an account with your name, email, phone number, and a password. You agree to keep this information accurate and current — false or misleading information may lead to suspension.

Account security

• You're responsible for keeping your password confidential and for all activity under your account.
• Contact us immediately if you suspect unauthorised access to your account.
• We're not liable for loss arising from your failure to keep your account secure.

One account per person

You may hold only one Movvy account. Creating multiple accounts to get around restrictions or bans is prohibited and may result in termination of all related accounts.

Section 3

Customer obligations

When you book a delivery on Movvy, you agree to the following:

Package contents

• You're solely responsible for the legality and safety of anything you send.
• You must not ship anything prohibited under Nigerian law — see Section 7.
• You must accurately describe the package type when booking, and package items securely.

Accurate information

• You must provide accurate pickup and drop-off addresses — incorrect addresses that cause a failed delivery may incur an additional charge.
• You or the recipient must be reasonably available at the stated address within the agreed window.

Conduct

Treat riders and dispatch staff with respect. You're responsible for extra costs caused by your own errors, such as an incorrect address requiring a redelivery.

Section 4

Rider obligations

If you ride for Movvy, the following standards apply. Failing to maintain them may result in suspension or removal from the platform.

Independent contractor status

Riders are independent contractors, not employees or agents of Logistik Tech Limited. You're responsible for your own taxes, insurance, vehicle maintenance, and fuel. Nothing here creates an employment relationship.

Professional standards

• Maintain a professional, courteous manner with customers and recipients.
• Pick up and deliver promptly, without unauthorised detours.
• Handle every package with reasonable care.

Vehicle & safety

• Keep your vehicle roadworthy and comply with Nigerian road traffic laws, including wearing a helmet.
• Never operate under the influence of alcohol, drugs, or anything impairing judgment.

Package integrity

Never open or tamper with a package. If something looks damaged, suspicious, or unsafe, contact Movvy dispatch before proceeding.

Earnings are calculated per completed delivery according to the rate you're given when you start riding for Movvy. We may adjust rates with reasonable notice.

Section 5

Deliveries & orders

Placing an order

When you complete a booking on Movvy, your request is saved to your account and sent to our dispatch team, who assign a rider. We use reasonable efforts to fulfil every request but don't guarantee rider availability at all times.

Cancellations

Movvy's website doesn't currently include a self-serve cancel option. To cancel or change a request, contact dispatch directly on WhatsApp as soon as possible. Requests cancelled after a rider has already been assigned and is en route may still incur a charge.

Delivery timeframes

Estimated times shown by the calculator (powered by Google Maps) are estimates, not guarantees. Actual times may vary with traffic, weather, or road conditions beyond our control.

Failed deliveries & loss or damage

If a delivery can't be completed because the recipient is unavailable or the address is wrong, we'll contact you to arrange a resolution, which may include an additional fee. We recommend not shipping items of high monetary or sentimental value without your own insurance — our liability is limited as described in Section 10.

Section 6

Payments & fees

Delivery fees

Your fare is calculated and shown to you before you confirm a booking, based on the actual road distance of your route. All prices are in Nigerian Naira (₦). Confirming a booking means you agree to the quoted fare.

How payment works

At booking, you choose who pays (sender or receiver) and a payment method — cash, transfer, or paid online. Movvy's website does not itself process or hold your payment — payment is arranged and settled directly between you and the rider or dispatcher when the delivery is confirmed.

Rider earnings

Riders are paid per completed delivery based on the rate communicated to them by Movvy. We may withhold payment pending investigation of a dispute or policy violation. Riders are responsible for their own taxes as independent contractors.

Refunds & disputes

Since payment happens directly between you and the rider, refund disputes should first be raised with your dispatcher on WhatsApp. If unresolved, contact us using the details in Section 14 within 48 hours of the delivery and we'll review it.

Section 7

Prohibited conduct

The following is strictly prohibited and may result in suspension, termination, forfeiture of fees, and/or referral to law enforcement:

Platform misuse

• Using Movvy for anything unlawful, fraudulent, or harmful
• Creating fake accounts or impersonating another person
• Attempting to hack, scrape, or reverse-engineer the platform
• Submitting false delivery details or fraudulent claims

Harmful conduct

• Abusive, threatening, or harassing behaviour toward riders, dispatch, or other users
• Sharing another user's personal information without consent
• Any activity that creates a safety risk for riders, customers, or the public

Prohibited shipments

Illegal drugs or controlled substances, illegal weapons or explosives, stolen or counterfeit goods, hazardous materials, human remains or live animals, and anything else prohibited by Nigerian federal or state law.

Section 8

Intellectual property

The Movvy name, logo, design, and all content on movvy.ng are owned by Logistik Tech Limited and protected under Nigerian and international intellectual property law.

We grant you a limited, non-exclusive, revocable licence to use the site solely to request or provide delivery services. This doesn't include any right to copy, resell, modify, or create derivative works from the platform.

You must not use the Movvy name or logo in a way that suggests endorsement or affiliation without our written consent.

Section 9

Disclaimers

Platform availability

Movvy is provided "as is" and "as available." We don't guarantee the site will be uninterrupted or error-free, and may modify or suspend it for maintenance at any time.

Third-party actions

Movvy connects you with independent riders. We can't guarantee the conduct or performance of any individual rider, though we take reasonable steps to verify them.

Route & ETA accuracy

Delivery times and routes are generated using Google Maps and are estimates provided in good faith, not guarantees.

Section 10

Limitation of liability

To the fullest extent permitted by Nigerian law, Logistik Tech Limited is not liable for indirect or consequential damages, loss of goods beyond a rider's direct negligence, delivery delays from traffic or conditions beyond our control, or the conduct of independent riders.

Liability cap: where we're found liable, our total liability for a claim is capped at the total delivery fees you paid in the 30 days before the event giving rise to the claim.

Section 11

Termination

You may close your account at any time by contacting us — see Section 14. We'll process it within 30 days; any outstanding fees or rider earnings will still be settled.

We may suspend or terminate your account, with or without notice, if we reasonably believe you've violated these Terms, acted fraudulently, provided false information, or posed a safety risk to others.

Section 12

Disputes & governing law

We encourage you to contact us first before pursuing formal action — we aim to resolve disputes informally within 14 business days. For disputes between a customer and a rider, Movvy may assist at our discretion but is not a party to the disagreement.

These Terms are governed by the laws of the Federal Republic of Nigeria. Unresolved disputes fall under the exclusive jurisdiction of the courts of Edo State, Nigeria.

Section 13

Changes to these terms

We may update these Terms as Movvy grows. When we make material changes, we'll update the "Last updated" date above and notify registered users where appropriate, with at least 14 days' notice for changes that affect your rights.

Continuing to use Movvy after a change takes effect means you accept the updated Terms.

Section 14

Contact us

Questions or concerns about these Terms? Reach out and we'll get back to you.

We aim to respond to legal inquiries within 5 business days. See our Privacy Policy for how we handle your data.